Case studies

Multi-regional needs analysis for training requirements

We quickly and effectively carried out an analysis of the training requirements at events for our customer.

The client would like to determine the training needs of employees in each region of its retail organisation.
A corresponding survey is to take place in the course of 15 events in three regions
The evaluation is to be organised and coordinated, and fixed contact persons are to be available for the customer and retailers.
Despite voluntary participation in the survey, the aim is to achieve the highest possible response rate.
The questionnaire should be fillable both on the day of the event via QR code scan and after the event.
The questionnaire and reports should reflect the client's CI.
The customer wants to receive customised, clear and meaningful reports.
The solution provided should be data protection compliant and secure.
The content and layout of the survey and reports are specified.

Complete handling of the process with the following services:

Consultation with the customer, conceptualisation and creation of a questionnaire based on the relevance identified during the discussion.
"One face to the customer": Provision of a central contact person who takes care of all customer and retailer concerns
Online questionnaire: Digital channel enables a direct overview of responses for Promata and trainers as well as the targeted use of reminders after the event.
Each trainer receives a QR code from Promata via a link, which can be recorded by the participants on site using a smartphone camera or scanner app and automatically forwards them to the survey (no programme/app download required). After the event, participants receive a link that leads directly to the survey.
CI-compliant layout throughout, with the option of individualisation and customer-specific adaptation
The customer receives reports according to preferences, situation and requirements (Promata provides advice and recommendations based on its many years of experience) - regarding both dispatch and content/presentation, e.g. recipient group, reception frequency/intervals, communication channel, output file format; data comparisons for individually definable groups and categories in customised presentation form
Software and data are operated and stored by Promata on a secure Oracle database.
The entire evaluation was customised based on the customer's wishes/conditions defined in the briefing and consultation.

Relief of the specialist department through the professional and complete takeover of operational processes
Creation of a training programme tailored to demand/needs for the next financial year
A highly satisfied customer thanks to personalised, competent support and avoidance of information loss
Despite voluntary participation in the survey, a very high response rate of 80 % was achieved.
Lively participation in the survey due to easy handling, accessibility and high user-friendliness - independent of time and location
Professional and customised appearance of the survey and reports
Each recipient group can take the measures required for their area at the right time based on the individual informative value of the reports.
Data storage only encrypted by the customer and at Promata on Oracle database
The services are modular, flexible and customisable.

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