{"id":85886,"date":"2023-07-28T09:13:19","date_gmt":"2023-07-28T09:13:19","guid":{"rendered":"https:\/\/www.promata.de\/en\/?post_type=portfolio&#038;p=85886"},"modified":"2023-07-28T09:29:51","modified_gmt":"2023-07-28T09:29:51","slug":"organization-of-training-programs-including-participant-support","status":"publish","type":"portfolio","link":"https:\/\/www.promata.de\/en\/portfolio\/organization-of-training-programs-including-participant-support\/","title":{"rendered":"Organization of training programs including participant support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;50&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_image=&#8221;85888&#8243; back_repeat=&#8221;no-repeat&#8221; back_position=&#8221;center center&#8221; kburns=&#8221;zoom&#8221; overlay_color=&#8221;color-150819&#8243; overlay_alpha=&#8221;33&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; back_size=&#8221;100%&#8221; row_height_pixel=&#8221;400&#8243; el_class=&#8221;case-study-header&#8221; uncode_shortcode_id=&#8221;607715&#8243; overlay_color_type=&#8221;uncode-palette&#8221; shape_dividers=&#8221;&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;1110&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;div&#8221; text_size=&#8221;fontsize-161940&#8243; text_weight=&#8221;900&#8243; text_transform=&#8221;uppercase&#8221; separator=&#8221;yes&#8221; separator_color=&#8221;yes&#8221;]Case studies[\/vc_custom_heading][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_size=&#8221;fontsize-155944&#8243; text_weight=&#8221;900&#8243; uncode_shortcode_id=&#8221;132958&#8243; text_color_type=&#8221;uncode-palette&#8221;]Organization of training programs including participant support[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-192843&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;1180&#8243;][vc_custom_heading text_size=&#8221;fontsize-881640&#8243; text_weight=&#8221;400&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;128003&#8243;]We ensure that participants are optimally advised and accompanied during their training sessions and organize everything that is necessary for a perfect course of events, even over a longer period of time.[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_class=&#8221;content-text-wrapper&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_class=&#8221;content-text&#8221; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;800&#8243;]The challenge[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-media-record&#8221; el_class=&#8221;mt-15&#8243; uncode_shortcode_id=&#8221;277402&#8243;]<\/p>\n<ul>\n<li>The customer wants training series &#8211; such as the &#8220;Certified Automotive Service Advisor&#8221; (GASB) training &#8211; to be organized by a service provider and participants to be accompanied throughout the entire duration of their training.<\/li>\n<li>The training courses, which last several weeks\/months, are designed to ensure that the brand and the dealership have optimally trained employees thanks to the sophisticated combination of theory in the seminars and practice in the company.<\/li>\n<li>It must be ensured that the participants are reliably and efficiently guided and accompanied through the individual phases.<\/li>\n<li>Communication and information must be transparent and timely for the participants.<\/li>\n<li>Training documents and materials must be prepared and sent to the respective recipients on time according to the modules.<\/li>\n<li>All involved parties (customer\/brand, company, trainers, examiners, training centers, hotels) must be coordinated and organized.<\/li>\n<li>Necessary services have to be purchased and the resulting invoices have to be settled.<\/li>\n<li>All costs incurred for participants during training should be charged to dealer accounts.<\/li>\n<li>Optimal training utilization and budget control shall be ensured.<\/li>\n<li>After passing the training, the participants shall receive their certificates.<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;800&#8243;]The Promata solution[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-media-record&#8221; icon_color=&#8221;color-149927&#8243; el_class=&#8221;mt-15&#8243; uncode_shortcode_id=&#8221;166730&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li>Promata manages all organizational, administrative and training-related activities.<\/li>\n<li>The basis for this: a Training Management System (TMS) tailored to the customer, in which all personnel data, courses, bookings, completed training courses, etc. are stored and maintained.<\/li>\n<li>Coordination with specialist department and trainer agencies regarding dates and training locations for the individual modules, including audits and potential analyses<\/li>\n<li>Target group-specific advertising of the various training series in order to determine demand and optimize course capacity utilization<\/li>\n<li>Takeover of communication management (invitations, registrations + information on To Dos and necessary documents, confirmations, waiting lists) throughout the entire period<\/li>\n<li>Location management: handling the organization and booking of seminar and training rooms in hotels or training centers, including the necessary equipment + catering for the participants (conference flat rate)<\/li>\n<li>Trainer management: booking of trainers, including trainer contracts, invoices, status and information<\/li>\n<li>Organization of overnight accommodations for trainers and participants, if required<\/li>\n<li>Production and dispatch of correct training materials for trainers and participants for the respective training phase on time to the respective recipient, including graphic support in-house<\/li>\n<li>Monitoring of the implementation of all modules per participant, including rebookings in the event of a participant&#8217;s absence due to illness, for example, in order to ensure participation in all required training phases\/modules and thus successful completion of the training.<\/li>\n<li>Support by telephone and e-mail (including customer-specific hotline number and e-mail address)<\/li>\n<li>System-supported documentation and report generation for retail and specialist departments<\/li>\n<li>Provision of a download center that gives activated users 24\/7 access to scheduling overviews, training processes and content, as well as the option of downloading\/printing documents<\/li>\n<li>Creation and mailing of certificates (framed, shatterproof glass) at the conclusion of training, including in-house graphics support<\/li>\n<li>Debit of dealer accounts (seminar fees, possible cancellation and rebooking fees, etc.)<\/li>\n<li>Payment of invoices for purchased services<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;800&#8243;]The result[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-media-record&#8221; icon_color=&#8221;color-149927&#8243; el_class=&#8221;mt-15&#8243; uncode_shortcode_id=&#8221;171608&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li>Relief of the specialist department through the complete takeover of operational processes<\/li>\n<li>Implementation of brand certification standards<br \/>\nCustomer satisfaction and loyalty through certified and professional employees<\/li>\n<li>High employee satisfaction through security for the professional future as well as loyalty to the company and the brand<\/li>\n<li>Satisfied and motivated trainers due to optimal number of participants and best possible timed and equipped trainings<\/li>\n<li>Preferred and budget-friendly conditions through long-term cooperation with hotels<\/li>\n<li>Smooth processing and lowest possible cancellation\/rebooking costs through proactive action, optimal appointment management and controlling, and the fastest possible response to changes<\/li>\n<li>Transparency regarding the current training status and the next upcoming steps through consolidated, always up-to-date data and information<\/li>\n<li>Individual employee and trader histories as well as the current training status of each employee can be tracked at a central location.<\/li>\n<li>Simplify management of dealership structures by providing a regular overview of fulfillment and utilization rates in automated reports, including forecasting and demand analysis<\/li>\n<li>Evaluation sheets\/tools show optimization potential.<\/li>\n<li>Even under adverse circumstances, such as the Corona times, the training business could be maintained through flexibility and quick response to changes.<\/li>\n<li>Promata organizes and supervises the training series for all areas in the dealership, e.g.:<\/li>\n<\/ul>\n<p>[\/uncode_list][uncode_list icon=&#8221;fa fa-caret-right&#8221; icon_color=&#8221;color-149927&#8243; el_class=&#8221;mt-15&#8243; uncode_shortcode_id=&#8221;205820&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Certified automotive salesperson (GAV)<\/li>\n<li>Certified sales manager<\/li>\n<li>Certified service manager<\/li>\n<li>Certified Automotive Service Advisor&#8221; (GASB)<\/li>\n<li>Certified Automotive Service Assistant&#8221; (GASA)<\/li>\n<li>Junior development program<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/uncode_list][uncode_list icon=&#8221;fa fa-media-record&#8221; icon_color=&#8221;color-149927&#8243; el_class=&#8221;mt-15&#8243; uncode_shortcode_id=&#8221;789505&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li>The services are modular, flexible and customizable.<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; 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width=&#8221;1\/6&#8243; uncode_shortcode_id=&#8221;119117&#8243;][vc_column_text uncode_shortcode_id=&#8221;117342&#8243;]<\/p>\n<p style=\"text-align: right;\"><a href=\"https:\/\/de.freepik.com\/fotos-kostenlos\/standard-qualitaetskontroll-collage-konzept_30589253.htm#query=integriertes%20management&amp;position=19&amp;from_view=keyword&amp;track=ais\">Image source<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-143563&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;1180&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;40&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-192843&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_class=&#8221;kontact-cta-section&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;716&#8243;][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-160000&#8243; text_transform=&#8221;uppercase&#8221; text_space=&#8221;fontspace-210350&#8243;]Enquire now[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;fontsize-155944&#8243; text_weight=&#8221;900&#8243;]Contact us[\/vc_custom_heading][vc_column_text text_lead=&#8221;yes&#8221; el_class=&#8221;color-777777&#8243;]<span class=\"font-117942\">We look forward to hearing from you!<\/span>[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_button button_color=&#8221;color-149927&#8243; border_width=&#8221;0&#8243; display=&#8221;inline&#8221; link=&#8221;url:https%3A%2F%2Fwww.promata.de%2Fen%2Fcontact%2F|title:Contact&#8221; width=&#8221;220&#8243; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;210083&#8243;]Contact[\/vc_button][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;1&#8243; bottom_padding=&#8221;1&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; border_color=&#8221;color-150819&#8243; border_style=&#8221;solid&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_class=&#8221;case-study-nav&#8221; row_height_pixel=&#8221;78&#8243; css=&#8221;.vc_custom_1593006167735{border-top-width: 0px !important;}&#8221;][vc_column column_width_percent=&#8221;50&#8243; position_horizontal=&#8221;left&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;4&#8243; width=&#8221;1\/2&#8243; el_class=&#8221;nav-prev&#8221;][vc_icon position=&#8221;left&#8221; display=&#8221;inline&#8221; icon_image=&#8221;83488&#8243; text_size=&#8221;fontsize-161940&#8243; text_weight=&#8221;700&#8243; linked_title=&#8221;yes&#8221; title=&#8221;International dealer information management&#8221; link=&#8221;url:https%3A%2F%2Fwww.promata.de%2Fen%2Fportfolio%2Finternational-dealer-information-management%2F|title:International%20dealer%20information%20management&#8221; el_class=&#8221;text-left&#8221;][\/vc_icon][\/vc_column][vc_column column_width_percent=&#8221;50&#8243; position_horizontal=&#8221;right&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_right&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; el_class=&#8221;nav-next&#8221;][vc_icon position=&#8221;right&#8221; display=&#8221;inline&#8221; icon_image=&#8221;83489&#8243; text_size=&#8221;fontsize-161940&#8243; text_weight=&#8221;700&#8243; linked_title=&#8221;yes&#8221; title=&#8221;Trade marketing&#8221; link=&#8221;url:https%3A%2F%2Fwww.promata.de%2Fen%2Fportfolio%2Ftrade-marketing%2F|title:Trade%20Marketing&#8221; el_class=&#8221;text-right&#8221;][\/vc_icon][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The Mazda MX-30 was launched on the German market in September 2020. In the run-up to the market launch, all sales representatives got to know the new product during 3 product training seminars on theory and practice.<\/p>\n","protected":false},"author":7,"featured_media":85888,"parent":0,"menu_order":13,"comment_status":"open","ping_status":"open","template":"","meta":[],"portfolio_category":[111],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Organization of training programs including participant support - Promata GmbH<\/title>\n<meta name=\"description\" content=\"In the run-up to the market launch, all sales representatives got to know the new product during 3 product training seminars.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.promata.de\/en\/portfolio\/organization-of-training-programs-including-participant-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Organization of training programs including participant support - 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